Harbor & Pine Dental 61 new patients booked by the assistant in 90 days
A family dental practice in Annapolis that was missing new-patient inquiries after hours and while the front desk was busy.
Where they started.
The front desk couldn't answer every call, and about a third of new-patient inquiries came in after 5 p.m., when nobody followed up until the next morning.
How we stepped it up.
We built an AI chat and booking assistant trained on their services, insurance plans and hours. It answers questions, books open slots in their scheduler and hands anything clinical to staff.
Map
Listed the questions the front desk answers fifty times a week.
Train
Taught the assistant their services, insurance plans, hours and tone.
Connect
Linked it to the scheduler, with a staff handoff for anything clinical.
Review
Weekly transcript reviews and answer updates.
Where they landed.
In the first 90 days the assistant booked 61 new patients, 42% of them after the office had closed. The front desk now spends its time on the patients in the chair.
It books cleanings at ten at night while we're asleep. Our mornings start with a full schedule instead of a voicemail list.